Privacy policy.

Effective Date: June 15, 2026

At Rhoda Lalog Therapy, protecting your privacy and maintaining the confidentiality of your personal information is a fundamental part of my ethical and professional practice.

I provide psychotherapy and counselling services to clients in Alberta and Ontario. In the course of providing these services, I may collect, use, store, and disclose personal and health information in accordance with applicable privacy legislation, including Alberta's Personal Information Protection Act (PIPA), Ontario's Personal Health Information Protection Act (PHIPA), and the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

This Privacy Policy explains how I collect, use, protect, retain, and disclose your personal and health information when you engage with my services or visit this website.

Rhoda Lalog Therapy is operated by Rhoda Lalog, Registered Psychotherapist (RP) with the College of Registered Psychotherapists of Ontario (CRPO) and Counselling Therapist (CT) with the Association of Counselling Therapy of Alberta (ACTA).

Collection of Personal Information

In the course of providing counselling and consulting services, we may collect personal information such as your name, date of birth, contact details, emergency contact information, and payment or billing details. If you engage in therapy or consulting sessions, we may also collect health-related information, including referral notes, medical history relevant to your care, session notes, and other information necessary for the provision of effective services. Additionally, when you visit our website, we may collect basic usage data such as your IP address, browser type, and pages visited, through cookies or analytics tools.

Use of JaneApp

I use Jane, a secure Canadian-based practice management platform, to facilitate online booking, intake forms, appointment reminders, invoicing, secure messaging, and client record management. When you schedule appointments, complete forms, or communicate through Jane, your personal and health information is securely collected and stored.

Jane is designed to comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy requirements. Information stored within Jane is encrypted and maintained on secure Canadian servers, with access restricted to authorized users.

You can learn more about Jane's privacy and security practices at: https://jane.app/legal/privacy-policy

By using Jane to book appointments, complete forms, or communicate electronically, you consent to the collection, use, and storage of your information as described in this Privacy Policy and Jane's Privacy Policy. If you have concerns about using Jane, please contact me to discuss alternative methods of communication or scheduling.

Use of Information

I collect personal and health information to provide high-quality, client-centred care. This includes using your information to schedule appointments, maintain accurate records, communicate with you, process payments, and provide therapeutic services. I may also use anonymized website data to improve user experience and optimize my online presence. All information is collected with your knowledge and consent and is used only for purposes directly related to the services I provide.

Consent and Confidentiality

I am committed to obtaining your informed consent before collecting, using, or disclosing your personal information, except where permitted or required by law. By accessing my services or using this website, you acknowledge and agree to the practices described in this Privacy Policy. Your information is kept confidential and will not be disclosed to third parties without your consent, except in circumstances where disclosure is permitted or required by law (such as concerns about imminent risk of harm, suspected abuse or neglect of a child, or a court order).

Disclosure of Information

I do not sell, trade, or rent your personal information to third parties. I may share your information with other professionals involved in your care, but only with your consent. In limited cases, I may also disclose information to service providers who assist with administrative, technical, or payment processing functions. These service providers are required to maintain strict confidentiality and use the information only for the purposes authorized.

Data Security and Storage

I take reasonable precautions to safeguard your information against unauthorized access, loss, theft, or misuse. This includes storing digital records in encrypted systems and securing any paper records in locked physical storage. Access to your information is restricted to authorized individuals only. I retain records for the period required by applicable regulatory and legal requirements and securely destroy them when they are no longer required.

Your Rights

You have the right to access your personal information, request corrections to inaccurate or incomplete records, withdraw consent for certain uses (subject to legal and professional obligations), and ask questions about how your information is handled. If you wish to make a request regarding your personal information, please contact me using the information provided below.

Third-Party Links

This website may contain links to third-party platforms used for booking, payments, or resources. Please note that I am not responsible for the privacy practices of these external sites. I encourage you to review their privacy policies before submitting any personal information.

Policy Updates

I reserve the right to update this Privacy Policy as necessary to reflect changes in my practices or legal obligations. Any updates will be posted on this page with the revised effective date. I encourage you to review this page periodically for the most current information.

Contact Us

If you have any questions about this Privacy Policy, or if you would like to access, correct, or update your personal information, please contact:

Rhoda Lalog Therapy
1524 91 Street SW, Suite #201
Edmonton, Alberta
support@rhodalalogtherapy.com
www.rhodalalogtherapy.com